Delyoo Customer Terms and App Terms of Use

Operator: Radivale Inc. Delaware File No.: 10508236 Registered office: 8 The Green, Ste A, Dover, Delaware 19901, United States Effective Date: August 31, 2026 Last Updated: August 31, 2026 Version: 2026-08-31

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER IN SECTION 32 THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 32.10.

These Customer Terms and App Terms of Use (the “Terms”) govern your access to and use of Delyoo, including the Delyoo mobile applications, websites, software, communications, artificial-intelligence features, payment interfaces, and related services (collectively, the “Platform”).

These Terms apply to you when you use Delyoo as a customer or other non-Delper user. If you activate a Delper account or provide services through Delyoo, the separate Delper Agreement also applies. Each accepted Gig may also be subject to a separate Gig Service Agreement between the Customer and the applicable Delper.

Delyoo is operated by Radivale Inc., a Delaware corporation (“Radivale,” “Delyoo,” “Company,” “we,” “us,” or “our”). Delaware File No. 10508236. Registered office: 8 The Green, Ste A, Dover, Delaware 19901, United States.

1. Acceptance of These Terms

By creating an account, clicking or tapping a button indicating acceptance, requesting or booking a Gig, making a payment, accessing the Platform after being presented with these Terms, or otherwise using the Platform, you agree to be bound by these Terms and by policies expressly incorporated into them by reference.

If you do not agree to these Terms, do not access or use the Platform. If you use the Platform on behalf of a company, organization, trust, household, or other entity, you represent and warrant that you have authority to bind that entity, and “you” includes that entity to the extent applicable.

These Terms incorporate any price, cancellation, refund, safety, restricted-services, promotion, or other policy that Delyoo makes available in the Platform and expressly identifies as part of the transaction. The Privacy Policy is separate from these Terms and will govern Delyoo’s handling of personal information.

2. Eligibility and Age Requirements

You must be at least 18 years old and legally capable of entering into a binding contract to create a Customer account or request a Gig. Delyoo is not directed to children.

You may not use the Platform if you are suspended or prohibited from using it, if applicable law prohibits your use, or if you are subject to sanctions or trade restrictions that make the transaction unlawful.

You must provide accurate information and may not impersonate another person or create an account using false, misleading, stolen, or unauthorized identity or payment information.

3. Definitions

“Customer” means a user who requests, books, receives, or pays for services from a Delper through the Platform.

“Delper” means an independent third-party service provider who offers or performs services through the Platform and who is subject to a separate Delper Agreement.

“Need” means a request, description, or objective submitted by a Customer. “Gig” means a specific service opportunity created, structured, quoted, offered, accepted, scheduled, or performed through the Platform.

“Gig Service Agreement” means the agreement formed between a Customer and a Delper for a particular accepted Gig, including the scope, price, timing, and other terms shown in the Platform for that Gig.

“User Content” means text, photos, videos, audio, messages, reviews, instructions, files, locations, job-site information, prompts, and other content submitted, transmitted, or made available by a user through the Platform.

“Platform Fees” means fees charged by Delyoo for use of the Platform or related marketplace services, excluding amounts identified as compensation payable to a Delper, taxes collected for a government authority, tips, and third-party charges unless otherwise stated.

4. Delyoo Is a Technology Marketplace

Delyoo provides technology that helps users describe needs, structure Gigs, discover and communicate with Delpers, receive or compare offers, schedule services, make or facilitate payments, exchange information, and use trust-and-safety features. Unless Delyoo expressly states otherwise for a specific service, Delyoo does not itself perform the underlying Gig services.

The underlying service relationship is between the Customer and the Delper. Delyoo is not a party to the Gig Service Agreement solely because it operates the Platform, processes or facilitates payment, provides suggested pricing, enables messaging, performs verification steps, supplies safety rules, offers customer support, or enforces marketplace standards.

Except where required by law or expressly stated in writing by Delyoo, Delpers are not employees, agents, joint venturers, partners, franchisees, representatives, or subcontractors of Delyoo. Delyoo does not guarantee that any Delper will accept a request, complete a Gig, be available at any particular time, or achieve any particular result.

Delyoo may establish marketplace eligibility requirements, safety rules, technology requirements, content rules, quality standards, pricing displays, service-category restrictions, or other conditions for access to the Platform. Those marketplace controls are intended to operate the Platform and do not make Delyoo the provider of the underlying services.

5. Customer Accounts and Account Security

You may create only accounts that you are authorized to use. You must keep your login credentials, verification codes, devices, and account access secure and confidential.

You are responsible for activity on your account until you notify Delyoo of unauthorized access, except to the extent applicable law provides otherwise. Notify us promptly at contact@delyoo.com if you suspect compromise, fraud, or unauthorized use.

Delyoo may require identity, email, telephone, payment, or other verification before allowing certain actions. We may refuse or limit access when information cannot be verified or when we reasonably believe an account presents fraud, safety, legal, or security risk.

You may not sell, transfer, sublicense, rent, or share your account in a manner that circumvents identity, safety, payment, or eligibility controls.

6. Creating a Need; Forming a Gig

You may describe a Need in natural language, through forms, through chat, or through other Platform tools. Delyoo may use software or artificial intelligence to convert your description into structured information, questions, estimated requirements, categories, resources, timing, or a proposed Gig.

You are responsible for reviewing the structured Gig before accepting or publishing it. If the Platform misunderstands, omits, or incorrectly summarizes something, you must correct it before acceptance when the information is material to the service.

A request is not a binding service contract until the Platform indicates that the Gig has been accepted or otherwise confirms formation of the Gig Service Agreement. The applicable confirmation screen, accepted offer, scope, price, scheduled time, and any approved changes become part of the Gig Service Agreement.

If these Terms conflict with a Gig Service Agreement, these Terms control the relationship between you and Delyoo, while the Gig Service Agreement controls the service obligations between you and the Delper, unless the applicable document expressly states otherwise.

7. Delpers; Verification Displays; Credentials; Background Information

Delyoo may display information that a Delper submitted, that a Customer submitted, or that a third-party vendor returned to Delyoo. That information may include an identity-document result, a license or insurance number as provided, a screening-report identifier, a review, a training acknowledgment, or a similar record. When the Platform shows such information, it shows the source and the as-of date supplied with the record, if those fields were provided.

Delyoo receives and displays those records. Delyoo does not independently investigate, audit, or assess whether the information is true, current, complete, or sufficient, and Delyoo does not independently evaluate a Delper’s credibility, character, competence, licensing status, insurance coverage, safety, or fitness for a particular Gig.

A badge, icon, label, or “verification” status is an informational display of the record described next to it. It is not a recommendation, endorsement, certification, guarantee, or finding that any person is suitable, qualified, or safe. You decide whether a Delper and a proposed Gig are suitable for your needs.

Where a service legally requires a license, permit, insurance policy, certification, or other credential, you must not knowingly use the Platform to evade that requirement. Delyoo may require a user to upload a document, block a category, restrict a Gig, or cancel a transaction when required by law or marketplace policy. Those operational steps are not an independent assessment of the person.

8. Customer Responsibilities; Safe and Lawful Worksite

You must provide complete and accurate information that a reasonable service provider would need to perform the Gig safely and lawfully, including relevant access limitations, stairs, elevators, parking, weight or dimensions of items, hazardous conditions, animals, occupants, security systems, utility shutoffs, permits, and special property rules.

You must have authority to request the work and to grant the Delper lawful access to the relevant property, items, digital systems, vehicles, or information. You may not direct a Delper to enter property, access an account, move an item, use a vehicle, or perform work without authorization.

You must maintain a reasonably safe environment and disclose known hazards. You must secure firearms, illegal substances, dangerous animals, hazardous materials, and other conditions that could create unreasonable risk unless the specific Gig is lawfully designed to address them.

You are responsible for minors, vulnerable persons, pets, valuables, and sensitive property at the job site. Unless Delyoo expressly supports a legally compliant category for such services, you may not use Delyoo to arrange unsupervised childcare, custodial care, medical care, or other services involving a special duty of care.

If circumstances materially differ from the information provided, the Delper may pause or decline the work, and the Gig may be modified or canceled in accordance with the applicable cancellation and pricing rules.

Recordings and photographs. Some features may let a user take photos or record audio or video in connection with a Gig, including at a job site. In California and certain other places, recording a confidential communication requires the consent of all parties. The person who takes the photo or makes the recording is solely responsible for obtaining every consent required by law before doing so, including two-party or all-party consent where it applies. Delyoo does not obtain those consents for you and is not the party making the recording unless Delyoo expressly says otherwise. You may not use the Platform to record, photograph, or surveil another person without the required consent.

9. Prohibited and Restricted Gigs

You may not use Delyoo to request, facilitate, advertise, arrange, pay for, or perform illegal, fraudulent, dangerous, exploitative, or prohibited conduct.

Prohibited or restricted requests include, without limitation: illegal drugs or controlled substances; unlawful weapons, explosives, or hazardous materials; sexual services or sexual exploitation; human trafficking; child exploitation; stalking, harassment, threats, violence, or intimidation; unauthorized surveillance; hacking, credential theft, malware, fraud, identity theft, or circumvention of security controls; money laundering or unlawful financial transfers; gambling or wagering services not expressly permitted by Delyoo and law; counterfeit or stolen goods; wildlife or environmental contraband; unlawful discrimination; evasion of licensing, permitting, tax, immigration, labor, transportation, or consumer-protection requirements; and any activity prohibited by an App Store, payment provider, or applicable law.

Certain services may be available only to users or Delpers who satisfy additional licensing, insurance, age, geography, background, training, or safety requirements. Delyoo may block, limit, geo-restrict, review, or require additional verification for any service category.

You may not ask a Delper to perform work that a reasonable person would understand to require a professional license or regulated authorization unless the Platform expressly supports that category and the required credentials are satisfied.

Delyoo may use automated and human review to detect or prevent prohibited activity and may report suspected criminal conduct or imminent threats when permitted or required by law.

10. Pricing, Estimates, Quotes, and Scope Changes

Prices, estimated ranges, duration estimates, resource estimates, or suggested staffing shown before a Gig is accepted may be generated from information supplied by users, historical marketplace data, pricing rules, or artificial intelligence. An estimate, quote range, or suggested fee is not a binding price and is not a guarantee unless the Platform expressly labels the amount as a fixed price at final acceptance. You must review and confirm the amount you are authorizing before you accept a Gig or approve a payment. See also Section 20.

The price and scope displayed at final acceptance govern the Gig unless the Customer and Delper approve a change through the Platform or another method Delyoo expressly authorizes.

If the actual scope differs materially from the request—for example, additional items, weight, distance, stops, waiting time, access difficulty, materials, parking, disposal, or unexpected conditions—the Delper may propose a change. You are not required to accept a proposed change, but the Delper may be unable to continue if the original scope cannot reasonably or lawfully be performed.

Delyoo may display platform fees, service fees, taxes, card or payment-processing charges where permitted, cancellation fees, surge or demand adjustments, minimum charges, or other amounts. Material charges will be disclosed before you authorize payment when required by law.

11. Payments and Payment Authorization

Delyoo may use one or more third-party payment processors to facilitate Customer payments. By adding a payment method or authorizing a transaction, you represent that you are authorized to use the payment method and authorize Delyoo and its payment providers to obtain payment credentials, verify the payment method, place lawful preauthorization holds, and charge amounts you approve or owe under these Terms and the applicable Gig.

You authorize charges for the accepted Gig price, approved changes, Platform Fees, taxes, tips, cancellation or no-show fees, damage or loss charges that you expressly approve or that are otherwise lawfully chargeable under an applicable protection or dispute process, and other amounts clearly disclosed before authorization.

Payment authorizations and holds are not bank deposits and do not create an escrow, trust, fiduciary, or deposit-account relationship with Delyoo unless Delyoo expressly states otherwise in writing. Payment processors may impose their own terms.

If a payment fails, is reversed, or is disputed, Delyoo may retry the payment, request another payment method, pause account functionality, cancel pending Gigs, offset credits where lawful, or pursue amounts legitimately owed. You retain any non-waivable rights to dispute unauthorized or incorrect charges with your financial institution.

If you believe a charge is incorrect, contact contact@delyoo.com promptly so Delyoo can investigate. Knowingly initiating a false, fraudulent, or abusive chargeback is a violation of these Terms.

12. Platform Fees, Taxes, Tips, and Third-Party Charges

Delyoo may charge Platform Fees for access to or use of marketplace services. The applicable amount or method of calculation will be disclosed in the Platform before the relevant transaction when required by law.

Taxes, government assessments, tolls, parking, disposal, materials, permits, or other third-party costs may apply to a Gig. Delyoo may calculate, collect, remit, or pass through such amounts when required or operationally supported.

Tips are voluntary unless a specific transaction clearly states otherwise. When Delyoo facilitates a tip for a Delper, Delyoo will handle it as described in the checkout interface and applicable payment rules.

Except as expressly stated, prices do not include charges that arise because you supplied incomplete information or requested an approved scope change.

13. Optional Subscriptions and Auto-Renewing Plans

Delyoo may offer optional paid subscriptions, memberships, or recurring plans. The plan screen will disclose the price, billing interval, renewal terms, material benefits, trial terms if any, and available cancellation method before you subscribe.

Unless the offer states otherwise, an auto-renewing subscription continues for successive billing periods until canceled. You authorize the applicable seller or app-store billing provider to charge the recurring price and applicable taxes at each renewal until cancellation takes effect.

If you subscribe through Apple, billing, renewal, cancellation, and applicable refund requests are managed through your Apple account and Apple’s terms. If you subscribe through Google Play, they are managed through your Google Play account and Google’s applicable terms. If you subscribe directly through Delyoo on the web or another Delyoo-controlled billing channel, you may cancel through the account-management method disclosed at purchase.

Cancellation stops future renewals but ordinarily does not provide a prorated refund for the current period unless required by law or expressly stated. Delyoo will provide notices, renewal disclosures, price-change disclosures, reminders, and cancellation mechanisms required by applicable law.

Deleting a Delyoo account may not automatically cancel a subscription billed by Apple, Google, or another third party. The account-deletion flow will provide instructions regarding any active third-party subscription before deletion is completed.

14. Cancellations, No-Shows, Refunds, and Credits

Cancellation and refund rules may vary by service category, timing, Delper commitment, materials, travel, or other factors. The applicable policy or fee will be displayed in the Platform before booking or cancellation when required by law.

Delyoo may issue a refund, partial refund, re-performance opportunity, promotional credit, or other adjustment in its discretion or where required by law. A courtesy adjustment does not admit liability and does not require Delyoo to provide the same adjustment in another case.

A Delper may cancel or refuse a Gig for safety, legality, access, inaccurate scope, nonpayment, harassment, or other reasonable grounds. If a Delper cancels without a valid chargeable basis, Delyoo may attempt to rematch the Gig or refund applicable amounts.

Promotional credits are not cash, are not transferable, and may expire or be restricted as disclosed, except to the extent applicable law requires otherwise.

15. Completing Gigs on the Platform

Payments, messaging, safety tools, and dispute processes for a Gig work when the transaction stays on the Platform. If you take a booked Gig off-platform, you may lose those protections, including payment handling and any protection program that applies only to Platform transactions.

This Section does not prohibit you from hiring, contacting, or working with any person you already know, later meet independently, or choose to engage outside Delyoo. These Customer Terms do not impose a time-limited non-solicitation or non-compete on Customers. Separate marketplace rules may apply to Delpers under the Delper Agreement.

Delyoo may withhold promotional credits or Platform protection benefits for a transaction that was not completed through the Platform, to the extent permitted by law. Nothing in this Section restricts activity that applicable law does not permit Delyoo to restrict.

16. Promotions, Referral Programs, and Credits

Delyoo may offer promotional codes, referral benefits, credits, discounts, or limited-time offers. Unless otherwise stated, they are personal, revocable, non-transferable, cannot be sold, and may be subject to eligibility, geography, time, or transaction limits.

You may not create duplicate accounts, misrepresent referrals, self-refer through multiple identities, use bots, engage in payment manipulation, or otherwise abuse a promotion. Delyoo may void benefits obtained through fraud or abuse and may modify or terminate a promotion prospectively, subject to applicable law.

17. Communications; Email; SMS; Push Notifications

You agree that Delyoo may send transactional and service-related communications reasonably necessary to operate your account and Gigs, including verification codes, safety notices, booking updates, payment notices, support messages, and legal notices, through email, SMS, push notifications, telephone, or in-app messaging as appropriate.

Where required by law, marketing calls or texts will be based on separate consent and are not a condition of purchase. You may opt out of marketing SMS by replying STOP or using the method disclosed in the message. Transactional communications necessary to operate an active account may continue where permitted.

Carrier message and data rates may apply. You are responsible for keeping your contact information current.

18. User Content; License to Operate the Platform

As between you and Delyoo, you retain ownership of User Content you lawfully own. You grant Delyoo a worldwide, nonexclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, format, transmit, display, communicate, adapt, and otherwise use User Content as reasonably necessary to operate, secure, moderate, support, improve, and provide the Platform and the specific transaction, subject to the Privacy Policy and applicable law.

You represent and warrant that you have all rights and permissions necessary to submit User Content and to authorize Delyoo to use it as described in these Terms. You may not submit content that infringes intellectual property, privacy, publicity, contractual, or other rights.

Delyoo may remove, restrict, preserve, or disclose User Content when reasonably necessary to enforce these Terms, protect users, investigate fraud or safety issues, comply with law, respond to valid legal process, or operate moderation systems.

If you provide feedback, suggestions, ideas, or feature requests about Delyoo, you grant Delyoo a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize that feedback without obligation to you.

19. Community Conduct; Reporting; Blocking; Moderation

You must treat other users lawfully and respectfully. You may not use the Platform to harass, threaten, stalk, defame, discriminate unlawfully, sexually exploit, bully, impersonate, extort, dox, spam, scam, or intimidate another person.

You may not upload or transmit obscene or sexually explicit content, non-consensual intimate material, child sexual abuse material, credible threats, instructions for serious wrongdoing, hate-based abuse, unlawful personal data, malicious code, or other content prohibited by law or Delyoo policy.

Delyoo may use automated filters, human review, user reports, account restrictions, and other moderation tools. The Platform will provide mechanisms appropriate to its features for users to report objectionable content or conduct and to block users in one-to-one communication features.

Delyoo may remove content, restrict visibility, disable messaging, block users from interacting, suspend accounts, or refer matters to authorities when reasonably warranted. Delyoo does not undertake a duty to pre-screen every communication or prevent every harmful interaction.

If you encounter an immediate threat to life or physical safety, call 911 or the appropriate emergency service. Delyoo is not an emergency-dispatch service.

20. Artificial Intelligence and Automated Features

Delyoo may use artificial intelligence, machine learning, rules engines, or automated systems to interpret requests, ask questions, structure Needs and Gigs, estimate time, distance, resources, or price, suggest categories, summarize conversations, generate drafts, detect risk, filter prohibited content, recommend matches, or assist support and safety operations.

AI-generated or automated output may be incomplete, inaccurate, outdated, biased, or unsuitable for your circumstances. You must review material information yourself before relying on it, publishing a Gig, accepting an offer, or authorizing payment.

In particular, automated or AI-generated prices, quotes, fee ranges, duration estimates, distance estimates, and resource estimates are informational only. They are not a binding price, a guaranteed cost, or a promise of the final amount you will pay or receive, unless the Platform expressly labels an amount as a fixed price at the moment you accept the Gig. You may not treat an estimate as a guaranteed outcome. If you accept a Gig or authorize a charge without independently checking the displayed amount and the underlying assumptions, you do so at your own risk, except where a non-waivable law provides otherwise. See also Section 10.

AI output is not legal, medical, financial, engineering, licensing, safety, tax, or other professional advice. Do not use Delyoo AI for emergency decisions or as a substitute for a qualified professional where professional judgment is required.

You may not intentionally use Delyoo AI to generate unlawful, fraudulent, deceptive, sexually exploitative, violent, dangerous, harassing, or otherwise prohibited content. Delyoo may provide in-app reporting tools for offensive or unsafe AI-generated content and may use reports to improve filtering and moderation.

Delyoo may change, retrain, replace, limit, or discontinue AI features at any time. No specific model, response format, level of accuracy, or availability is guaranteed.

21. Ratings, Reviews, and Reputation Information

Customers may be permitted to rate or review Delpers, and Delpers may be permitted to rate or provide safety feedback about Customers. Reviews must reflect genuine experiences and may not contain unlawful threats, discriminatory abuse, confidential information, extortion, fake content, or manipulation.

Delyoo may remove or limit reviews that violate policy, appear fraudulent, are unrelated to the transaction, are the product of coercion or retaliation, or otherwise undermine marketplace integrity. Delyoo is not required to remove a review merely because a user disagrees with it.

Delyoo may use ratings, completion history, reports, response metrics, verification status, and other marketplace signals to rank, match, restrict, or recommend users, subject to applicable law.

22. Location, Device Features, and Third-Party Services

Certain features may use location services, maps, cameras, photos, microphones, notifications, contacts, device identifiers, identity verification, payment services, or other device or third-party functionality. Your device settings and the Privacy Policy govern applicable permissions. If you use camera or microphone features in connection with a Gig, Section 8 (Recordings and photographs) applies.

Location and map data may be approximate or inaccurate. You are responsible for confirming addresses, access points, routes, and safety conditions that matter to a Gig.

The Platform may contain links to or integrate services provided by payment processors, mapping providers, identity vendors, app stores, communications providers, analytics vendors, insurers, or other third parties. Third-party services are governed by their own terms and policies, and Delyoo is not responsible for their acts, omissions, availability, or content except to the extent required by law.

You must comply with applicable third-party terms when using the Platform, including wireless carrier, Apple, Google, payment-provider, and mapping-provider terms.

23. License to the Delyoo App; Intellectual Property

Subject to these Terms, Delyoo grants you a limited, personal, revocable, nonexclusive, nontransferable, nonsublicensable license to access and use the Platform for lawful personal or internal business purposes as permitted by the Platform. The App is licensed, not sold.

Delyoo and its licensors retain all right, title, and interest in the Platform, including software, interfaces, design, databases, algorithms, trademarks, logos, text, graphics, and other materials, excluding User Content owned by users.

You may not copy, modify, distribute, sell, lease, sublicense, scrape, frame, mirror, reverse engineer, decompile, disassemble, derive source code, bypass technical restrictions, probe for vulnerabilities, interfere with security, use bots or automated systems to access the Platform without authorization, or create a competing service using protected Platform content, except to the extent a restriction is prohibited by applicable law.

You may not use Delyoo’s names, logos, trademarks, or branding without prior written permission except for nominative use permitted by law.

24. Copyright Complaints and DMCA Process

Delyoo respects intellectual property rights. If you believe content on the Platform infringes your copyright, you may send a notice under the Digital Millennium Copyright Act to Delyoo’s designated copyright agent at: Copyright Agent, Radivale Inc., 8 The Green, Ste A, Dover, Delaware 19901, United States, Email: contact@delyoo.com.

A valid notice should identify the copyrighted work, identify the allegedly infringing material and its location, provide your contact information, include the statements required by 17 U.S.C. § 512(c)(3), and include a physical or electronic signature.

Delyoo may remove or disable access to allegedly infringing material and may terminate repeat infringers in appropriate circumstances. Users may submit counter-notices as permitted by law.

25. Suspension, Restriction, and Termination

You may stop using Delyoo at any time. Delyoo may warn, limit, suspend, deactivate, or terminate access when reasonably necessary to protect users, enforce these Terms, comply with law or app-store rules, investigate fraud, respond to nonpayment, address safety concerns, protect the Platform, or prevent misuse.

Where appropriate, Delyoo may provide notice or an opportunity to appeal, but immediate action may be taken for serious safety, fraud, security, legal, or abuse concerns.

Termination does not eliminate obligations that arose before termination, including payment obligations, chargeback responsibilities, dispute provisions, intellectual-property rights, or other provisions that by their nature should survive.

Delyoo may preserve records after termination where reasonably necessary for legal compliance, fraud prevention, dispute resolution, safety, accounting, or other legitimate purposes, consistent with the Privacy Policy and applicable law.

26. Account Deletion

Delyoo will provide a readily discoverable method to initiate deletion of your account from within the mobile app. You may also request deletion by emailing contact@delyoo.com or visiting https://delyoo.com. Account deletion is different from temporary deactivation.

When you request deletion, Delyoo will delete or de-identify account data as described in the Privacy Policy, subject to information that Delyoo is legally permitted or required to retain for fraud prevention, safety, payment records, tax, accounting, chargebacks, litigation holds, regulatory compliance, or other lawful purposes.

The deletion flow may require reasonable reauthentication or confirmation to prevent accidental or unauthorized deletion. If deletion requires additional time, Delyoo will provide information about expected completion as appropriate.

Active Gigs, open disputes, unpaid balances, pending chargebacks, or third-party subscriptions may require additional steps. Delyoo will not use those steps to prevent a valid deletion request, but certain records may remain for lawful retention purposes.

If you used Sign in with Apple, Delyoo will revoke applicable Sign in with Apple tokens as required by Apple’s rules. If you have an Apple- or Google-billed subscription, deleting your Delyoo account does not necessarily cancel that store subscription; follow the store cancellation instructions presented in the app.

27. No Warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” DELYOO DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

DELYOO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, OR AVAILABLE AT A PARTICULAR TIME; THAT A DELPER WILL ACCEPT OR COMPLETE A GIG; THAT A DELPER’S WORK WILL MEET YOUR EXPECTATIONS; OR THAT VERIFICATION, MATCHING, REVIEWS, ESTIMATES, AI OUTPUT, BACKGROUND INFORMATION, OR THIRD-PARTY DATA WILL BE COMPLETE OR ERROR-FREE.

SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE STATES, THESE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

28. Assumption of Risk; Interactions With Delpers

Using a marketplace for in-person services involves risks, including property damage, personal injury, theft, fraud, delay, poor workmanship, vehicle incidents, and other harms. You should use reasonable judgment and appropriate precautions when interacting with people you meet through the Platform.

Except for duties Delyoo cannot legally disclaim, you assume the ordinary risks inherent in choosing to request and receive third-party services and in providing access to your property or information.

Delyoo may assist with communication or dispute resolution, but Delyoo does not thereby assume responsibility for a Delper’s acts, omissions, negligence, professional judgment, or contractual performance.

29. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DELYOO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR USE; OR DAMAGES ARISING FROM A DELPER’S ACTS OR OMISSIONS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DELYOO’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM, THESE TERMS, OR YOUR USE OF DELYOO WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE PLATFORM FEES YOU ACTUALLY PAID TO DELYOO DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. AMOUNTS PAID TO A DELPER, TAXES, TIPS, AND PASS-THROUGH THIRD-PARTY CHARGES ARE NOT PLATFORM FEES FOR PURPOSES OF THIS LIMIT.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, AND THEY DO NOT LIMIT ANY EXPRESS BENEFIT PAYABLE UNDER A SEPARATE DELYOO PROTECTION OR INSURANCE PROGRAM ACCORDING TO THAT PROGRAM’S OWN TERMS.

30. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Delyoo and its affiliates, officers, directors, employees, and agents from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable legal costs arising out of or relating to: (a) your unlawful or unauthorized use of the Platform; (b) your User Content; (c) your breach of these Terms; (d) your instructions, property, items, access credentials, or conditions at a Gig location; or (e) your violation of another person’s rights.

This indemnity does not require you to indemnify a Delyoo party for that party’s own fraud, willful misconduct, or liability that applicable law prohibits Delyoo from shifting to you. Delyoo may control the defense of an indemnified claim with counsel of its choice, and you agree to reasonably cooperate.

31. Insurance, Guarantees, and Protection Programs

Delyoo does not promise that every Delper carries insurance. If the Platform displays an insurance or coverage indicator, the indicator reflects only the specific verification or program described at that time and may be subject to limits, exclusions, deductibles, expiration, or third-party policy terms.

Delyoo may offer a separate protection, reimbursement, guarantee, or claims-assistance program for eligible Gigs. Unless the program expressly states that it is insurance, it is not insurance and does not make Delyoo the service provider or admit liability for a Delper’s conduct.

Any protection program is governed exclusively by its separately published terms, including eligibility requirements, reporting deadlines, exclusions, documentation requirements, caps, and subrogation rights. If no protection program is expressly offered for a Gig, none should be inferred from these Terms.

32. Dispute Resolution; Binding Individual Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. EXCEPT FOR THE LIMITED EXCEPTIONS BELOW, YOU AND DELYOO AGREE TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. ARBITRATION DOES NOT USE A JUDGE OR JURY, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED.

32.1 Covered Disputes

This Section applies to any past, present, or future dispute, claim, or controversy between you and Delyoo or its affiliates, officers, directors, employees, or agents arising out of or relating to the Platform, these Terms, communications, marketing, payments, account actions, or your relationship with Delyoo, under any legal theory, except disputes expressly excluded below.

32.2 Federal Arbitration Act

The Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this arbitration agreement because these Terms involve interstate commerce. The arbitrator will apply applicable substantive law and may award the same individual remedies a court could award, subject to valid limitations in these Terms.

32.3 Informal Notice Before Arbitration

Before filing arbitration, the claimant must send an individualized written Notice of Dispute describing the claimant’s name and account contact information, the facts, the legal basis of the claim, the relief requested, and a good-faith settlement amount. Notices to Delyoo must be sent to contact@delyoo.com with the subject “Notice of Dispute” and by mail to Radivale Inc., Attn: Legal, 8 The Green, Ste A, Dover, DE 19901, unless Delyoo publishes a replacement legal-notice address. Delyoo may send its Notice to the email and mailing address associated with your account. The parties will attempt in good faith to resolve the dispute for at least 60 days after receipt. A limitations period is tolled during this 60-day period to the extent permitted by law.

32.4 Arbitration Administrator and Rules

If the dispute is not resolved informally, either party may commence individual arbitration with the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules then in effect, as modified by these Terms. If applicable, the AAA Mass Arbitration Supplementary Rules also apply. If AAA is legally unable to administer a particular dispute, the parties will attempt to agree on another reputable arbitration provider; if they cannot agree, a court with jurisdiction may appoint an administrator or arbitrator as permitted by law.

32.5 Fees and Hearing Location

Arbitration fees will be allocated under the applicable AAA Consumer Arbitration Rules and applicable law. Delyoo will pay fees it is required to pay under those rules or law. Unless the parties agree otherwise, a hearing may occur by video, telephone, documents-only procedure where permitted, or in the county where you reside or another location required by applicable consumer law.

32.6 Exceptions

Either party may bring an eligible individual claim in small claims court. Either party may seek temporary or preliminary court relief necessary to protect intellectual-property rights, confidential information, account security, or to prevent imminent physical harm while arbitration is pending, to the extent permitted by law. Nothing in these Terms waives a right to public injunctive relief that applicable law makes non-waivable. If a court determines that a request for public injunctive relief cannot lawfully be arbitrated, that request may proceed in court after the arbitrable individual claims are resolved, to the extent permitted by law.

32.7 Authority of Arbitrator

Except for issues that applicable law requires a court to decide, the arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement. A court, not the arbitrator, will decide disputes concerning the validity of the class-action waiver in Section 32.8.

32.8 Individual Proceedings Only; Class-Action Waiver

YOU AND DELYOO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, EXCEPT TO THE EXTENT APPLICABLE LAW MAKES A PARTICULAR RIGHT NON-WAIVABLE. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM.

32.9 Coordinated or Mass Filings

If 25 or more substantially similar arbitration demands are filed or threatened against Delyoo by the same or coordinated counsel or organizations within a 180-day period, the parties agree that the AAA Mass Arbitration Supplementary Rules will apply, including available process-arbitrator and mediation procedures. The parties will cooperate in good faith regarding efficient case administration. Nothing in this subsection eliminates an individual claimant’s substantive rights or permits unreasonable delay, and applicable limitations periods will be tolled as required by law and the applicable rules.

32.10 Right to Opt Out

You may opt out of this arbitration agreement by sending an email to contact@delyoo.com with the subject “Arbitration Opt-Out” within 30 days after the date you first accept these Terms. The message must include your full name, the email or phone number associated with your Delyoo account, and an unequivocal statement that you opt out of the arbitration agreement. Opting out will not affect your ability to use Delyoo and will not affect any arbitration agreement you separately entered into and did not timely opt out of.

32.11 Changes to Arbitration Terms

If Delyoo makes a material change to this Section after your first acceptance, Delyoo will provide notice as required by law. You may reject that new material arbitration change within 30 days using the method stated in the notice; your previously accepted arbitration agreement will continue to govern to the extent enforceable.

32.12 Severability

If any portion of this Section is found unenforceable, it will be severed or narrowed to the minimum extent necessary, and the remainder will remain effective, except that if the class-action waiver is finally held unenforceable as to a particular class claim and cannot be severed, that class claim will proceed in court rather than arbitration.

33. Governing Law and Court Venue for Non-Arbitrable Disputes

The FAA governs the arbitration agreement. Except to the extent preempted by federal law or superseded by a non-waivable consumer protection of your state of residence, these Terms and disputes not subject to arbitration are governed by the laws of the State of Delaware, without regard to conflict-of-law rules.

For disputes that are not subject to arbitration and are not eligible for small claims court, you and Delyoo consent to the personal jurisdiction of state and federal courts located in Delaware, except where applicable consumer law provides a non-waivable right to another forum.

Nothing in this section deprives you of mandatory consumer protections that applicable law does not permit you to waive by contract.

34. Changes to the Platform and These Terms

Delyoo may modify, suspend, or discontinue Platform features, service categories, pricing structures, policies, or availability. We may update these Terms from time to time.

For material changes, Delyoo will provide notice through the Platform, email, or another legally sufficient method before the change becomes effective when required by law. Changes ordinarily apply prospectively.

If you continue using the Platform after updated Terms become effective and applicable law permits acceptance by continued use, you accept the updated Terms. Where affirmative consent is legally required, Delyoo will request it.

Material changes to the arbitration agreement are subject to the special procedure in Section 32.11.

35. Electronic Records and Signatures

You consent to receive contracts, disclosures, receipts, notices, and other records electronically where permitted by law. Your electronic acceptance, click, tap, typed name, or other electronic action intended to signify agreement has the same legal effect as a physical signature to the extent permitted by law.

You may retain copies of these Terms and transaction records. Delyoo may maintain records showing the version of Terms presented, the date and time of acceptance, account identifier, IP or device information, and other evidence of assent, subject to the Privacy Policy and applicable law.

36. General Terms

Entire Agreement. These Terms, together with policies expressly incorporated by reference and applicable transaction terms, constitute the agreement between you and Delyoo regarding Customer use of the Platform and supersede prior or contemporaneous discussions on that subject.

No Waiver. Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific circumstance stated.

Severability. If a provision is unenforceable, it will be modified or severed to the minimum extent necessary, and the remaining provisions remain in effect, subject to the specific severability rule in Section 32.

Assignment. You may not assign these Terms without Delyoo’s written consent. Delyoo may assign these Terms in connection with a merger, financing, reorganization, acquisition, sale of assets, corporate restructuring, or transfer of the Platform, subject to applicable law.

No Third-Party Beneficiaries. Except for Apple and its subsidiaries as stated in Section 39, and indemnified Delyoo parties where applicable, these Terms do not create third-party beneficiary rights.

Force Majeure. Delyoo is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, fires, utility failures, internet or telecommunications outages, cyberattacks, labor disruptions, governmental actions, epidemics, war, civil unrest, or third-party platform outages.

Headings. Headings are for convenience and do not affect interpretation.

Survival. Provisions concerning payments, intellectual property, User Content licenses, disclaimers, liability limits, indemnification, disputes, and other provisions that by their nature should survive will survive account closure or termination.

37. California Consumer Notice

For California users, the Complaint Assistance Unit / Consumer Information Center of the California Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210. This notice is provided for informational and statutory compliance purposes and does not expand Delyoo’s obligations under these Terms.

38. App Store Payments and Real-World Services

Payments for physical goods or real-world services performed outside the mobile application, including eligible Gigs, may be processed using payment methods other than Apple In-App Purchase or Google Play Billing as permitted or required by the applicable app-store rules.

If Delyoo sells digital content, digital functionality, virtual items, or app-based subscription benefits that are subject to Apple or Google billing requirements, the applicable in-app purchase or approved alternative billing rules will govern those transactions.

Store-specific billing, cancellation, and refund rights may differ from Delyoo’s direct billing rules. When an app store is the merchant or billing provider, its transaction terms control to the extent required.

39. Additional Terms for Apple App Store Users

If you obtained the Delyoo application through Apple’s App Store, the following terms apply in addition to the rest of these Terms:

(a) Acknowledgment. These Terms are between you and Radivale Inc., not Apple. Radivale Inc., not Apple, is solely responsible for the Delyoo application and its content, subject to these Terms.

(b) Scope of License. The license granted to you is a non-transferable license to use the Delyoo application on Apple-branded products that you own or control and as permitted by the usage rules in the Apple Media Services Terms and Conditions, including applicable Family Sharing, volume purchasing, or other Apple-permitted access.

(c) Maintenance and Support. Radivale Inc. is solely responsible for maintenance and support of the application as specified in these Terms or required by law. Apple has no obligation to furnish maintenance or support services for Delyoo.

(d) Warranty. To the extent any warranty is required by law and is not effectively disclaimed, Radivale Inc. is responsible for that warranty. If the Delyoo application fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, for the application as provided by Apple’s rules. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to Delyoo.

(e) Product Claims. Radivale Inc., not Apple, is responsible for addressing claims by you or a third party relating to the Delyoo application or your possession or use of it, including product-liability claims, claims that the application fails to conform to legal or regulatory requirements, and claims arising under consumer-protection, privacy, or similar laws, except to the extent responsibility cannot lawfully be allocated this way.

(f) Intellectual Property Claims. If a third party claims that the Delyoo application or your possession and use of it infringes that third party’s intellectual property rights, Radivale Inc., not Apple, is responsible for investigation, defense, settlement, and discharge of the claim to the extent required by these Terms or applicable law.

(g) Legal Compliance. You represent and warrant that you are not located in a country or region subject to a U.S. Government embargo or designated by the U.S. Government as supporting terrorism and that you are not listed on a U.S. Government list of prohibited or restricted parties.

(h) Developer Contact. Application provider: Radivale Inc., 8 The Green, Ste A, Dover, Delaware 19901, United States. Support email: contact@delyoo.com. Legal email: contact@delyoo.com. Telephone: email only at contact@delyoo.com.

(i) Third-Party Terms. You must comply with applicable third-party terms when using Delyoo, including your wireless data-service agreement and Apple’s applicable terms.

(j) Third-Party Beneficiary. You and Radivale Inc. acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to the Delyoo iOS application. Upon your acceptance, Apple will have the right to enforce those applicable terms against you as a third-party beneficiary.

40. Additional Terms for Google Play Users

If you obtained Delyoo through Google Play, these Terms are between you and Radivale Inc., not Google, except to the extent Google’s own terms create a separate relationship between you and Google.

Your download and use of the application must comply with the Google Play Terms of Service and applicable Google Play policies. Google is not responsible for the underlying Gig services, Delper conduct, Delyoo customer support, or Delyoo’s contractual obligations except to the extent Google expressly assumes responsibility under its own terms.

Purchases billed by Google Play are subject to Google’s applicable billing, cancellation, and refund rules. Payments for eligible physical goods and real-world services may use other payment methods as permitted by Google Play policy.

41. Export Controls and Sanctions

You may not use, export, re-export, transfer, or access the Platform in violation of U.S. export-control, sanctions, anti-boycott, or trade laws. You represent that you are not a prohibited or restricted party and will not use the Platform for prohibited end uses or in prohibited destinations.

42. Contact Information and Legal Notices

Operator and application provider: Radivale Inc., a Delaware corporation, Delaware File No. 10508236.

Registered office: 8 The Green, Ste A, Dover, Delaware 19901, United States.

Customer support: contact@delyoo.com

Legal notices: contact@delyoo.com

Arbitration opt-out: contact@delyoo.com (subject: Arbitration Opt-Out)

Website: https://delyoo.com

Account deletion: initiate in the Delyoo app, email contact@delyoo.com, or visit https://delyoo.com